Primary Care Development

Through the Primary Care Development Programme we work directly with all our practices to support the delivery of high quality care, implementation of new ways of working and spread of proven innovations.

What does CHE’s current scope of work include?

  • "Releasing Time for Care":

    • Productive General Practice (PGP) programme. Through the PGP Quick Start Programme, practices have completed modules designed to release time for care and build improvement capability. Practices have identified examples of good practice to support a common approach across the federation and have reduced time spent on both clinical and administrative duties. Through ‘Train the Trainer’ workshops practices will be supported to develop a local practice champion.
    • Workforce development. We have invested in developing and upskilling the existing workforce to standardise care and enable economies of scale to share back office functions. We are committed to facilitating training for clerical and administrative staff to help upskill existing staff and release GP time.
    • Workforce optimisation through EZ Doc training. Delivery of ‘leadership’ and ‘admin’ workshops to change the way clinical correspondence is managed in practices in order to release GP administrative time.
  • Information technology and digital innovations programme. We are working with practices to ensure they are embedding technology solutions that help manage workload, increase patient convenient and enable patients to take a more active role in their own health and care.
  • Developing QI expertise. We are developing our business intelligence capability through analytical resource to help drive quality improvements within our practices.
  • Estates strategy and place plan to help with integration and provision of community services where there is a need for care closer to home.

What are CHE’s future initiatives?

  • Active signposting. Identification of local services available and what their access criteria is to ensure patients are signposted to the most appropriate source of help or service and ensure the patient sees the ‘right person, first time’. Training will be provided to receptionists to help improve patient signposting in order to reduce patient wait times and GP appointments.
  • CQC compliance. Development of a standardised suite of documents, policies, systems and pathways to assist practices with CQC inspections.
  • Practice resilience. Identification of opportunities for improving resilience and sustainability in practices.
  • PCN development and support. Understanding around the maturity of PCNs and readiness to work at scale. Tailored PCN support based on development needs.

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