Improving quality is about making healthcare safe, effective, patient-centred, timely, efficient and equitable. In the history of the NHS, there has never been such a focus on improving the quality of health services.
Our QI aim is one of our 5 key priorities as a Federation - To improve health outcomes, reduce health inequalities & ensure effective use of resource to the residents of Camden. It has three key objectives:
We follow a ‘Model for improvement’ approach to Quality Improvement. This is an approach to continuous improvement where changes are tested in small cycles that involves planning, doing, studying, acting (PDSA), before returning to planning, and so on. These cycles are linked with three key questions
This work is led by a Quality Improvement Support Team (QIST) – see here. The team have access to and draw on a range of local knowledge, clinical expertise, and information systems expertise. The team are multi-skilled groups capable of interrogating practice data and developing bespoke interventions to improve wellbeing at an individual patient level. They support our member practices by:
• Holding joint meetings & running Learning Together Events across the area
• Meeting with the leadership of individual practices regularly to provide tailored advice and jointly address any areas of concern
• Keeping all practices up-to-date with the latest tools, knowledge and skills
• Aiding practices in following a best practice common approach to systems and processes (e.g. managing call & recall)
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